Currently answering 1,847 calls / week Sydney · est. 2024

Voice agents that work the first time.

Send us your triage script. In one to three days we hand you back a great-sounding agent — answering a real mobile or landline number, wired to whatever your team already runs on.

Send us your script → See a build run

1–3 days to launch ~140 integrations live 99.96% in-call uptime 480 ms median latency

Live 1800 SUPPORT 00:00:12

Caller · Priya R.

I lost my job three weeks ago and there's a disconnection notice for the electricity, and my daughter's on a home dialysis machine—

detected · life_event=job_loss · dependant=medical · risk=utility_disconnection

Agent

Thank you for telling me — that machine changes everything. You won't be disconnected today; let's make sure of it together.

Agent

I'm flagging life-support priority on your account now. Can I check — are you managing okay otherwise, or are you finding this week pretty heavy?

classify · P1 hardship + life-support register · screen: wellbeing

04 · classify · safeguard · route verified

Life-support hold placed · no disconnection

Hardship case opened · financial counsellor booked

Currently answering for

Brookvale Plumbing North Shore Dental Westgate Medical Harbour City Towing Pioneer Insurance Belmont Veterinary

Film · Scene 1 · Overload 00:00 – 00:05

№ 01 — Use cases

The work that actually gets answered.

Five surfaces our agents are live on right now — each one shaped to the operating SOP of the team running it. Call-centre overflow, after-hours intake, first-notice-of-loss, bookings, and full reception.

Reception · 24/7

Replace the reception line your team can't keep staffed.

Answers in 480 ms, greets by name when the caller's in your CRM, books, reschedules, and pages the right human only when it actually has to. Sounds like Janelle on a good day.

avg. handle 1:38 · 23 numbers live

Overflow

Catch the calls your queue drops at 4:57pm.

Slot in as the third tier behind your roster — Genesys or Zendesk.

avg. handle 2:38

FNOL

First-notice-of-loss without an adjuster on shift.

Structured fields, kick off the claim, book the assessor.

avg. handle 4:12

After-hours

Be on the line when the on-call tech can't be.

Diagnose, prioritise, and dispatch on the SLA — P1s only paged.

avg. handle 1:54

Bookings

Reschedule, confirm, explain prep — at 9pm Sunday.

Sits on Cliniko / Halaxy / Calendly. Confirms the next-day list.

avg. handle 1:12

№ 02 — What we ship

Not a platform. A finished agent.

You hand us the way your best operator would handle the call. We hand back an agent answering your number, talking to your systems, escalating to the right person. No DIY console, no half-baked Zapier flow.

i. Voice

A great-sounding voice.

Studio-grade synthesis with controlled cadence, regional vowels, and the right amount of disfluency. Tuned per-script — never a generic AI accent.

Prosody shaped per turn
~480ms answer-to-mouth
Interruption handled gracefully

ii. Number

A real phone number.

Mobile or landline, ported in or freshly provisioned. The agent picks up on the same line you've always given out. No app, no callback hoops.

+61 mobile · landline · 1300 · 1800
SIP trunk into your PBX
Fail-open to a human queue, always

iii. Stack

Wired to your stack.

Anything with an API: Cliniko, ServiceM8, HubSpot, Salesforce, Genesys, your roster sheet. We write the integration; you don't lift a finger.

Webhooks in & out
Writes back to source of truth
Transcripts + structured events

№ 03 — Pace

From inbox to answering the phone, in three days.

We don't do six-week "discovery" engagements. The first version of your agent is live this week, and you iterate against real calls — not a wireframe.

Day 0 · same day

You send your script.

An email, a Google Doc, a call recording, a SOP page. Anything that captures the way you want the call to go. We read it. One pass of questions.

Day 1 · next morning

We build; you listen.

We assemble the agent, give it your voice and your decisioning, wire the first integration, and send back a demo line you can call from your mobile.

Day 2–3 · go-live

We port the number. It's live.

Number porting, redundancy, recording & transcript pipelines, on-call escalation, observability. Then we sit on the line with you the first morning.

We sent them a six-page SOP on a Monday. They called us back on Wednesday from our own after-hours number, in a voice that sounded like Janelle from reception. We hired three fewer overnight staff this year.

Tom Halligan

Head of Operations · Pioneer Insurance AU

1,847

calls answered this week, across 23 client numbers

median time from script in inbox to a live number

99.96%

in-call uptime over the rolling 90-day window

480ms

median answer-to-mouth latency on Sydney POPs

№ 04 — Start

Send us the script. We'll send back an agent.

Email hello@triageagents.com.au or use the form. We reply same business day.

Send us your script → or call the demo line · 1300 TRIAGE