Send us your triage script. In one to three days we hand you back a great-sounding agent — answering a real mobile or landline number, wired to whatever your team already runs on.
Good evening, you've reached Brookvale Plumbing's after-hours line. Who am I speaking with?
Hi, it's Sarah. We've got water coming through the kitchen ceiling—
Got it, Sarah. That sounds urgent — what's the best number to call you back on?
Five surfaces our agents are live on right now — each one shaped to the operating SOP of the team running it. Call-centre overflow, after-hours intake, first-notice-of-loss, bookings, and full reception.
Answers in 480 ms, greets by name when the caller's in your CRM, books, reschedules, and pages the right human only when it actually has to. Sounds like Janelle on a good day.
OverflowSlot in as the third tier behind your roster — Genesys or Zendesk.
FNOLStructured fields, kick off the claim, book the assessor.
After-hoursDiagnose, prioritise, and dispatch on the SLA — P1s only paged.
BookingsSits on Cliniko / Halaxy / Calendly. Confirms the next-day list.
You hand us the way your best operator would handle the call. We hand back an agent answering your number, talking to your systems, escalating to the right person. No DIY console, no half-baked Zapier flow.
Studio-grade synthesis with controlled cadence, regional vowels, and the right amount of disfluency. Tuned per-script — never a generic AI accent.
Mobile or landline, ported in or freshly provisioned. The agent picks up on the same line you've always given out. No app, no callback hoops.
Anything with an API: Cliniko, ServiceM8, HubSpot, Salesforce, Genesys, your roster sheet. We write the integration; you don't lift a finger.
We don't do six-week "discovery" engagements. The first version of your agent is live this week, and you iterate against real calls — not a wireframe.
An email, a Google Doc, a call recording, a SOP page. Anything that captures the way you want the call to go. We read it. One pass of questions.
We assemble the agent, give it your voice and your decisioning, wire the first integration, and send back a demo line you can call from your mobile.
Number porting, redundancy, recording & transcript pipelines, on-call escalation, observability. Then we sit on the line with you the first morning.
We sent them a six-page SOP on a Monday. They called us back on Wednesday from our own after-hours number, in a voice that sounded like Janelle from reception. We hired three fewer overnight staff this year.
Email hello@triageagents.com.au or use the form. We reply same business day.