All amounts in AUD, ex-GST. The build fee covers studio time, voice tuning, integration work, number provisioning, and the first four weeks of standing reviews. The monthly covers the line itself, plus all calls inside the cap.
The most-asked questions, laid out side-by-side. If something's not here, send us an email — we'll add it.
| Feature | Pilot | Studio | Enterprise |
|---|---|---|---|
| Build & delivery | |||
| Time to live | ~1 week | 1–3 days | 1–3 days |
| Agents included | 1 | up to 4 | unlimited |
| Persona & voice tuning | ✓ included | ✓ included | ✓ included |
| Custom integrations | standard set | ✓ any API | ✓ any API + on-prem |
| Voice & call quality | |||
| Answer-to-mouth latency | ≤ 600 ms | ≤ 480 ms | ≤ 400 ms |
| Sydney POP | ✓ | ✓ | ✓ dedicated |
| Interruption handling | ✓ | ✓ | ✓ |
| Reliability & data | |||
| In-call uptime SLA | 99.5% | 99.9% | 99.96% |
| Recording retention | 90 days | configurable | configurable |
| Data residency AU | ✓ | ✓ | ✓ dedicated |
| SOC 2 / IRAP packets | — | on request | ✓ included |
| Working with us | |||
| Support channel | Slack | Slack + on-call eng. | |
| Review cadence | ad-hoc | monthly | weekly |
| Fail-open to human queue | ✓ | ✓ | ✓ |
No, but we'll build a working demo against your script in two business days. You call it from your own phone before you commit. That replaces a trial.
You do. They live in storage you can pull from any time. If you leave, we hand over a full export and delete our copy within 14 days.
It tells the caller, "let me put you through to a person who'll know" and warm-transfers to your team's queue. We never let it guess on something it wasn't trained to handle.
Yes. Enterprise tier ships with IRAP-aligned controls and a SOC 2 Type II report. We've done deployments in primary care, super, and FNOL — happy to walk you through the controls.
No — per answered minute, inside a monthly cap. A typical 3-minute call counts as 3 minutes. Missed/abandoned calls don't count. Over-cap is metered, never billed surprise.
Yes. We port your existing number in, or we SIP-trunk into your PBX. Either way the caller dials the same number they always have.
Email hello@triageagents.com.au or use the form. We reply same business day.