From inbox to a phone that answers, in three days.
There is no engagement model. No statement of work, no kickoff workshop, no Jira board. You send us the way you'd coach a new hire to handle a call. We build it. You listen to it. We ship it.
You send us your script.
A Google Doc, an email, a SOP from the wiki, a voicemail walkthrough recorded on your phone in the car. We don't care about format — we care about the way the call is meant to go. One of us reads it within the hour.
What works as a brief
- A SOP page or call-handling doc
- A recording of a real call (with consent)
- An email describing the flow
- A flowchart, even a hand-drawn one
What we send back
Twelve questions, in plain English. Nothing about "stack" or "architecture" — just the ones a careful new hire would need to know to take a real call.
We build it. You listen to it.
By the time you're back at your desk we've assembled the agent: voice persona tuned, decisioning wired, the first integration plumbed end-to-end. We send back one phone number you can call from your own mobile.
We port the number. It's live.
Carrier paperwork, redundancy, recording + transcript pipelines, on-call escalation, observability into your dashboard. Then we sit on the line with you the first morning and watch the first hundred calls run.
- Number ported across from your carrier · same dialled digitsus · ops
- Fail-open routes verified · agent down → human queue, alwaysus · ops
- Recording & transcript export wired to your bucketus · eng
- On-call escalation paged to the right human (SMS + Slack)you · ops
- First-morning live monitoring · we sit with you for 4 hourstogether
- Standing weekly review for the first four weeks (in price)together
Then we iterate, against real calls.
You hear what the agent's actually saying. You spot a turn you'd rephrase. You send it in Slack. It ships the same day. No statements of work, no change orders — just the studio, on the same shift as your ops team.
Cadence
Weekly review with us in the calendar for the first month. After that it's on-demand — you ping when you want something changed.
Turnaround
Copy & routing changes: same business day. New integration: 3–5 business days. Brand-new agent on a brand-new number: 1–3 days.
What we don't do.
Clarity is faster than diplomacy. If your project needs any of these, you'll be better served by another vendor. We'll happily make introductions.
A DIY no-code console.
You'll never log in and drag blocks around. We build the agent; you give us feedback on real call recordings.
Six-week discovery engagements.
If we need six weeks to understand your call, we don't understand your call. Day 0 is same-day.
A generic ChatGPT voice.
Every persona is tuned per-script. If the agent doesn't sound like a careful human on your team, we haven't shipped.
Outbound cold-calling.
The studio is for inbound & warm callbacks only. We don't build dialler bots.
Hand-offs to offshore CX.
The fail-open path is your queue, with your humans. The agent never silently routes callers to a third-party call centre.
Trying to win a procurement bake-off.
If you're running a 12-vendor RFP, we're the wrong studio. Send us the script and call the demo line instead.
Got a script?
That's the whole brief.
Five minutes of writing is enough. If you've got a recording, that's enough too. We reply same business day.