"It picks up before our receptionist can even put down her coffee."
North Shore Dental moved their main reception line behind a Triage Agent. Janelle now handles only the calls the agent escalates.
Home/ Customers
Teams who put their main line on it.
23 numbers live across primary care, plumbing, dental, insurance, and after-hours dispatch. A small sample of who's answering with a Triage Agent right now — and what changed once they did.
Brookvale PlumbingNSW · trades
North Shore DentalSYD · clinic
Westgate MedicalMEL · GP group
Harbour City TowingSYD · 24/7
Pioneer InsuranceFNOL desk
Belmont Veterinaryafter-hours
Allcoast Real EstateQLD · property
Roper & Sonsfunerals · intake
Marrickville Mortgagesbroker · pre-approval
Glenfield GlassQLD · trades
Pacific StrataNSW · property
Coleman VetWA · clinic
№ 01 — Featured
Pioneer Insurance — FNOL desk.
A national insurer running first-notice-of-loss intake out of three centres, with weeknight and weekend gaps they staffed by paying overnight loadings. They sent us their six-page SOP on a Monday.
FNOL · insurance · Studio tier
We sent them a six-page SOP on a Monday. They called us back on Wednesday from our own after-hours number, in a voice that sounded like Janelle from reception. We hired three fewer overnight staff this year.
TH
Tom Halligan
Head of Operations · Pioneer Insurance AU
68%
of after-hours FNOL calls now resolved without a human.
3
fewer overnight staff hired this year, against a growing book.
4:12
median handle time, down from 11:30 with the old IVR.
4.7/5
caller-rated empathy on post-call SMS surveys.
№ 02 — More from the studio
Different industries, same shape.
An operations team with a known script, a known queue, and a number that rings at the wrong time of day. Here's how five of them set it up.
"Pages me on P1, books the rest. I sleep again."
Mick at Brookvale Plumbing used to take 30+ after-hours calls a week. The agent now triages, books, and only pages on water egress or gas.
"Tier 3 of our queue. Without the loadings."
Harbour City Towing slot the agent behind their human queue. Calls landing after 4:57pm get answered, not abandoned.
"Twelve questions over the phone. Lender sees a complete file."
Marrickville Mortgages run pre-approval intake through the agent — Carla's call from the demo film is the real shape of it.
"Reschedules at 9pm Sunday. Confirms parking at 7am Monday."
Westgate Medical sits the agent on top of Cliniko. It rebooks, sends prep instructions, and pre-empts no-shows by SMS.
Your team here.
Send us your script today; we publish your case study on this page in eight weeks, with your numbers and your wording. You own the case study.
Send us your script →23
numbers live across customer accounts right now
1,847
calls answered for them this week
4.8/5
caller-rated empathy across all numbers
99.96%
in-call uptime over rolling 90 days
№ 03 — Become a customer
Hand us your script.
We'll hand back a working agent.
Most teams on this page were live in three days. We don't run "discovery" — we build against what you send us, and you iterate on real calls.